Terms and Conditions

1. Introduction and Acceptance

1.1 These Terms govern your access to and use of the Service in all jurisdictions in which it is lawfully made available. They apply to all visitors, registered Users, and any person acting on behalf of a User.

1.2 These Terms take effect on the date set out at the top of this document and replace any earlier version. The current version of the Terms is always published on the Service and is freely accessible prior to registration and during any session.

1.3 In addition to these Terms, the following supplementary documents form an integral part of the Agreement and are incorporated by reference: the Privacy Policy, the Cookies Policy, the Responsible Gambling Policy, the Bonus and Promotional Terms applicable to each individual promotion, and the rules of individual games published by the relevant game providers. In the event of conflict between these Terms and any supplementary document, these Terms shall prevail, save where the supplementary document expressly states otherwise in respect of a specific matter.

1.4 You confirm that your acceptance of the Terms is given freely, in full understanding of their content, and without reliance on any representation that is not expressly recorded in this Agreement.

2. Definitions

In these Terms, capitalised expressions have the following meanings:

• “Account” means the personal user account opened by the Player on the Service for the purpose of accessing the Services, depositing funds, placing Wagers, and withdrawing winnings.
• “Bonus” means any promotional credit, free spin, free bet, cashback, rebate, or other incentive granted by the Operator, subject to the Bonus Terms applicable to that promotion.
• “KYC” means the Know-Your-Customer identity and source-of-funds verification procedure carried out by the Operator in accordance with applicable anti-money-laundering legislation.
• “Operator” means Aurora Holdings NV and any of its affiliates or service providers engaged in the operation of the Service.
• “Player Funds” means the cash balance recorded on a Player’s Account, excluding Bonus funds that have not yet met their wagering requirements.
• “Services” means online casino games, live-dealer games, slots, table games, lottery, poker, sports betting, virtual sports, and any other gambling product made available on the Service from time to time.
• “User” or “Player” means a natural person who has registered an Account on the Service and accepted these Terms.
• “Wager” means any stake placed by a Player on any Service product.
• “Winnings” means any payout credited to a Player’s Account as a result of a successful Wager, after deduction of any applicable fees.

3. Eligibility

3.1 You may only register an Account and use the Service if you are at least eighteen (18) years of age, or such higher age as is required by the laws of the jurisdiction in which you are physically located at the time of access. Underage gambling is a criminal offence in many jurisdictions and is strictly prohibited on the Service.

3.2 You must have full legal capacity to enter into a binding contract under the laws of your jurisdiction of residence and the jurisdiction from which you access the Service.

3.3 You may only use the Service from jurisdictions in which the provision and use of online gambling Services are lawful. It is your sole responsibility to verify, before using the Service, whether online gambling is permitted by the laws applicable to you. The Operator gives no representation or warranty as to the legality of the Service in any particular jurisdiction.

3.4 The Service is not offered to, and may not be used by, residents or citizens of the following territories (the “Restricted Territories”): the United States of America and its territories, the United Kingdom, France, the Netherlands, Aruba, Bonaire, Curaçao, Sint Maarten, Saba, Sint Eustatius, Spain, and any other territory designated by the Operator from time to time by notice published on the Service. The list of Restricted Territories may be updated at the Operator’s sole discretion to reflect changes in applicable law or regulatory guidance.

3.5 You must not be (i) a person designated on any United Nations, European Union, OFAC, or other applicable sanctions list, (ii) a politically exposed person where the Operator declines to onboard such persons, or (iii) a person previously self-excluded or barred from the Service.

3.6 The use of virtual private networks (VPN), proxy servers, anonymising browsers, or any other technology designed to disguise your true geographic location or identity is strictly prohibited. The Operator reserves the right to block, suspend, or close any Account where such technology is detected, and to confiscate any Winnings obtained while such technology was in use.

3.7 Employees, officers, directors, contractors, and consultants of the Operator and of its affiliates, suppliers, and partners, as well as members of their immediate households, may not open or maintain Accounts for the purpose of placing real-money Wagers, save with the prior written authorisation of the Operator’s management.

4. Account Registration and Verification

4.1 One Account per Player. You may open and maintain only one (1) Account on the Service. The Operator reserves the right to close any duplicate Account without notice, void any Wagers placed through such duplicate Account, and confiscate any Winnings derived from it. The remaining Account may be retained at the Operator’s discretion.

4.2 Accuracy of information. You undertake to provide complete, accurate, and up-to-date information during registration and at any time the Operator requests it, including your full legal name, date of birth, residential address, nationality, contact telephone number, and a valid e-mail address. Providing false, misleading, or incomplete information is a material breach of these Terms.

4.3 Updating your details. You must promptly notify the Operator of any change to your registered details, including a change of name, address, e-mail, telephone number, or country of residence.

4.4 KYC and verification. The Operator is subject to anti-money-laundering, counter-terrorist-financing, and responsible-gambling obligations and will perform identity verification at registration, prior to a first withdrawal, and at any other time it considers necessary. Verification may include the submission of a valid government-issued photographic identity document, proof of address dated within the last three (3) months, proof of payment method, proof of source of funds and/or source of wealth, and any other document or information reasonably requested by the Operator. The Operator may suspend an Account and/or freeze withdrawals until verification is satisfactorily completed.

4.5 Account security. You are solely responsible for keeping your login credentials confidential and for all activity carried out on your Account, whether or not authorised by you. You must notify the Operator immediately of any actual or suspected unauthorised access. The Operator shall not be liable for any loss resulting from the unauthorised use of your Account where such use was made possible by your failure to safeguard your credentials.

4.6 No transfer of Accounts. Accounts are strictly personal and non-transferable. You may not sell, gift, lend, share, or otherwise grant any third party access to your Account, nor may you use another person’s Account.

4.7 Right to refuse registration. The Operator reserves the right to refuse, suspend, or close an application or an Account at its sole discretion, without being obliged to disclose its reasons, save where it is required to do so by applicable law.

5. User Obligations and Acceptable Use

5.1 You agree to use the Service only for lawful purposes, in good faith, and in your personal, non-commercial capacity.

5.2 You confirm that funds deposited into your Account originate from lawful sources, do not constitute the proceeds of crime, and are not deposited on behalf of any third party.

5.3 You acknowledge that gambling involves the risk of losing money, that the outcome of games and Wagers is determined by chance or by independent sporting events, and that you are solely responsible for any financial loss incurred while using the Service.

5.4 You undertake to comply with all applicable laws, including, but not limited to, those relating to taxation. You are solely responsible for the declaration and payment of any tax that may be due on your Winnings under the laws of your jurisdiction of residence.

5.5 You agree to treat employees of the Operator, other Players, and live-dealer staff with respect at all times. Insulting, threatening, abusive, discriminatory, or otherwise offensive behaviour through any communication channel of the Service is strictly prohibited and may result in the immediate suspension of your Account.

6. Prohibited Activities

Without limiting Clause 5, the following activities are expressly prohibited and constitute a material breach of these Terms:

• opening, maintaining, or operating more than one Account, whether in your own name or in the name of any other person;
• using bots, scripts, artificial intelligence systems, automated software, screen-capture tools, or any other mechanism to interact with the Service in a manner not intended by the Operator;
• colluding with one or more other Players, or with any third party, to gain an unfair advantage, including but not limited to chip-dumping in poker, opposite-side hedging across linked Accounts, and arbitrage networks;
• exploiting bugs, glitches, software defects, or pricing errors in the Service or in any individual game, market, or odds offering;
• engaging in bonus abuse, including the systematic exploitation of welcome offers, free spins, cashback, or any other promotion in a manner contrary to the spirit or terms of the relevant promotion;
• placing Wagers on sporting or other events in which you, a related party, or any person you act with in concert participates, controls, officiates, or has access to non-public information;
• using the Service to launder money, to finance terrorism, or to facilitate any other criminal offence;
• initiating chargebacks, payment reversals, or disputes against deposits properly made, save in the case of genuine unauthorised use of a payment instrument;
• attempting to gain unauthorised access to any part of the Service, to any other User’s Account, or to any data hosted on the Operator’s systems;
• uploading or transmitting any virus, worm, trojan, or other malicious code, or otherwise interfering with the proper functioning of the Service.

7. Deposits, Withdrawals, and Bonuses

7.1 Approved payment methods. Deposits and withdrawals may be made only through the payment methods made available on the Service, which include, but are not limited to, bank transfer, bKash, Nagad, Rocket, OK Wallet, SureCash, and supported cryptocurrencies. The Operator may add, remove, or restrict payment methods at its discretion. Available methods, currencies, and minimum and maximum amounts may vary by jurisdiction and by Player.

7.2 Payment instruments in the Player’s name. All deposits and withdrawals must be made to and from accounts, cards, or wallets registered in your own name. Payments to or from a third party are not permitted and may be rejected, returned, or confiscated.

7.3 No credit. The Operator does not provide credit. You may only Wager funds that have been successfully deposited and credited to your Account.

7.4 Minimum amounts. The minimum deposit and the minimum withdrawal are 500 BDT, or the equivalent in another supported currency. The Operator may set further limits on specific products, payment methods, or Players for risk-management or regulatory reasons.

7.5 Withdrawal conditions. Withdrawals are processed only after successful completion of KYC and only to a verified payment method belonging to the Player. The Operator targets the processing of standard withdrawal requests within twenty-four (24) hours of approval, but reserves the right to extend this period where additional verification is required or where exceptional circumstances apply.

7.6 Fees and charges. Standard deposits and withdrawals are processed free of charge, except where stated otherwise in the cashier section of the Service. Where a Player attempts to withdraw funds without having Wagered the deposited amount at least once, the Operator reserves the right to charge a handling fee of up to eight percent (8%) of the amount withdrawn, in order to recover the administrative and payment-processing cost incurred.

7.7 Currency and conversion. Where a deposit or withdrawal involves a currency other than the Account currency, conversion will be carried out at the exchange rate applied by the Operator or its payment provider at the time of the transaction, which may include a margin over the interbank rate.

7.8 Bonuses and promotions. Bonuses are granted at the Operator’s discretion and are subject to the specific terms of each promotion, including but not limited to wagering requirements, eligible games, maximum bet limits, time limits, and country eligibility. By accepting a Bonus you accept those promotion-specific terms. The Operator may withdraw, modify, or cancel any promotion at any time with effect from the date of publication of the change on the Service, save for promotions already opted into by a Player, which shall continue under the terms in force at the time of opt-in.

7.9 Suspicious or fraudulent transactions. The Operator reserves the right to refuse, cancel, or reverse any transaction that it reasonably believes to be linked to fraud, money-laundering, terrorist financing, breach of these Terms, or any other unlawful activity, and to report such transactions to the competent authorities.

7.10 An Account is considered “inactive” if no real-money login, deposit, Wager, or withdrawal has been recorded for a continuous period of twelve (12) months. Following such period, the Operator may apply a monthly administrative fee of EUR 5 (or the equivalent in the Account currency) until the Account is reactivated or the balance reaches zero. The Player will be notified by e-mail at least thirty (30) days before the first deduction and may avoid the charge by logging in and performing a Wager prior to that date.

8. Responsible Gambling

8.1 Gambling is intended as a form of adult entertainment. It is not a means of earning a livelihood or of solving financial difficulties. You should only Wager amounts that you can comfortably afford to lose.

8.2 The Operator is committed to providing a safer gambling environment and makes available a range of player-protection tools, including deposit limits, loss limits, Wager limits, session-time limits, reality checks, cool-off periods, and time-out and self-exclusion options. These tools can be activated from your Account settings or by contacting Customer Support.

8.3 A self-exclusion request is binding on the Operator for the period selected and cannot be reversed during that period save in exceptional circumstances and following a cooling-off interview. During self-exclusion the Operator will block your Account, refrain from sending you marketing communications, and decline any new registration submitted using the same identification details.

8.4 Further information, self-assessment questionnaires, and external support resources are available on the Responsible Gambling page of the Service, which forms part of this Agreement.

9. Intellectual Property

9.1 All rights, title, and interest in and to the Service, including the “Mega Casino World” and “MCW” names and logos, the domain mcw-official.com, the design, layout, software, source code, databases, graphics, audio, video, text, and any other content (the “Content”), are owned by the Operator or are used under licence from the relevant rights-holders. The Content is protected by copyright, trademark, database, and other intellectual-property laws.

9.2 Subject to your continued compliance with these Terms, the Operator grants you a personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your own personal, non-commercial entertainment.

9.3 You may not copy, reproduce, modify, translate, distribute, publish, broadcast, frame, scrape, sell, licence, decompile, reverse-engineer, or create derivative works of any part of the Content, save to the limited extent that such activity cannot lawfully be restricted under applicable law.

9.4 Game software is licensed by independent game providers. You may not extract odds data, game-result feeds, or other commercially valuable data from the Service for redistribution, syndication, or resale.

10. Third-Party Links and Content

10.1 The Service may contain links to third-party websites, applications, or content that are not owned, operated, or controlled by the Operator. Such links are provided for convenience only.

10.2 The Operator does not endorse and is not responsible for the content, products, services, privacy practices, or availability of any third-party site or resource. Your use of any third-party site is at your own risk and is governed by the terms and policies of that third party.

11. Disclaimers and Limitation of Liability

11.1 The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, the Operator excludes all representations, warranties, conditions, and other terms (whether express, implied, statutory, or otherwise) including, without limitation, any warranty of merchantability, fitness for a particular purpose, accuracy of information, or non-infringement.

11.2 The Operator does not warrant that the Service will be uninterrupted, error-free, secure, free of viruses, or compatible with any particular device or operating system, nor that defects will be corrected within any specific timeframe.

11.3 To the maximum extent permitted by applicable law, the Operator, its directors, officers, employees, affiliates, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, loss of goodwill, loss of data, or loss of business opportunity, arising out of or in connection with the Service, even where the Operator has been advised of the possibility of such damages.

11.4 The Operator’s aggregate liability to any Player in respect of any cause of action arising out of or in connection with the Service shall not exceed the lesser of (i) the amount actually deposited by the Player into the Account in the three (3) months preceding the event giving rise to the claim, and (ii) the amount of EUR 1,000.

11.5 Nothing in these Terms excludes or limits the Operator’s liability for fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under applicable law.

12. Indemnity

You agree to indemnify, defend, and hold harmless the Operator, its directors, officers, employees, affiliates, agents, suppliers, and licensors from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with (i) your breach of these Terms or of any applicable law, (ii) your use of the Service, (iii) the inaccuracy of any information you have provided, or (iv) any infringement by you of any third-party right.

13. Suspension and Termination

13.1 The Operator may suspend, restrict, or close your Account, in whole or in part, at any time and with immediate effect, where it reasonably believes that (i) you are in breach of these Terms, (ii) your Account is being used in connection with fraud, money-laundering, or any other unlawful activity, (iii) you have provided false or misleading information, (iv) closure is required by applicable law or by a regulator, or (v) the Operator decides, for commercial reasons, to cease providing the Service to you, in whole or in part.

13.2 Where an Account is closed for a breach of these Terms, the Operator may, in addition to any other remedy available to it, confiscate the balance of the Account in whole or in part, void Wagers, reverse Winnings derived from the breach, and report the matter to the competent authorities.

13.3 You may close your Account at any time by submitting a request to Customer Support. Subject to the satisfactory completion of any outstanding KYC and to the absence of pending Wagers or chargebacks, the Operator will return the verified cash balance to you, less any unpaid fees lawfully due.

13.4 The termination of your Account does not affect any rights or obligations of the parties that, by their nature, are intended to survive termination, including those relating to intellectual property, confidentiality, indemnity, limitation of liability, governing law, and dispute resolution.

14. Complaints and Dispute Resolution

14.1 If you have a complaint or a dispute regarding any aspect of the Service, you should first contact Customer Support through the channels listed in Clause 18. The Operator will acknowledge your complaint as soon as reasonably practicable and will use reasonable efforts to provide a substantive response within fourteen (14) days.

14.2 Complaints relating to the calculation or settlement of a specific Wager must be submitted within three (3) days of the event to which the Wager relates. After that period, the settlement is deemed final and is no longer open to challenge, save where applicable law provides otherwise.

14.3 In the absence of a contrary agreement, the records held by the Operator on its servers constitute the definitive record of all transactions between you and the Operator and shall prevail over any record held by you.

14.4 If your complaint cannot be resolved through Customer Support, you may escalate it to the Operator’s management for a final internal review. If, following internal review, the complaint remains unresolved, you may refer the matter to the Curaçao Gaming Control Board in accordance with the procedures of that regulator.

15. Amendments to the Terms

15.1 The Operator may amend these Terms from time to time, including to reflect changes in applicable law, in regulatory guidance, in the products offered, in payment processing, or in market conditions. The updated Terms will be published on the Service and the “Last updated” date at the top of the document will be revised accordingly.

15.2 Where an amendment materially affects your rights or obligations, the Operator will use reasonable efforts to give you advance notice by an in-Account message, by e-mail to the address registered on your Account, or by a banner on the Service. Material changes will take effect no earlier than the date stated in the notice.

15.3 Your continued use of the Service after the effective date of an amendment constitutes your acceptance of the amended Terms. If you do not accept the amended Terms, you must cease using the Service and may close your Account in accordance with Clause 13.3.

16. Governing Law and Jurisdiction

16.1 These Terms and any non-contractual obligations arising out of or in connection with them are governed by, and shall be construed in accordance with, the laws of Curaçao, without regard to its conflict-of-laws principles.

16.2 Subject to Clause 14 (Complaints and Dispute Resolution) and to any mandatory provision of the law of your jurisdiction of residence, the courts of Curaçao shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service.

17. Severability, Waiver, and Entire Agreement

17.1 If any provision of these Terms is held by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from these Terms and the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by the Operator in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy, nor shall any single or partial exercise preclude any further exercise of the same or of any other right or remedy.

17.3 These Terms, together with the documents incorporated by reference in Clause 1.3, constitute the entire agreement between you and the Operator in respect of the Service and supersede all previous agreements, representations, and understandings.

17.4 The Operator may assign, transfer, or sub-contract its rights and obligations under these Terms to any of its affiliates or to any successor in interest, without your prior consent. You may not assign or transfer any of your rights or obligations under these Terms without the Operator’s prior written consent.

18. Contact

For any question, complaint, or request relating to these Terms or to your Account, please contact our Customer Support team through the following channels:

• Operator: Aurora Holdings NV
• Registered office: Veerstraat 9, Willemstad, Curaçao
• Registration number: 10692
• Licence: 365/JAZ, Curaçao Gaming Control Board
• Website: mcw-official.com
• Live chat: available 24/7 from the Service
• E-mail: [SUPPORT EMAIL]
• Telegram: @MCWBNCSbot

You acknowledge that you have read and understood these Terms and agree to be bound by them. Gambling can be addictive. Please play responsibly. 18+.